I booked a car and did not receive a booking confirmation by email
If you have not received your car booking confirmation in an email within a few hours, check the Spam folder. If the letter is not found in the folder - contact our support team.
I made an order, and I want to make a change
If you want to make changes to your order, contact the customer service department at + 972-52-3414669 or using the feedback form on the website, specifying your order number and identification data as indicated in the order form sent you. Before contacting customer service, read the terms of the order change.
I booked a car and did not receive a booking confirmation by email
If you have not received your car booking confirmation in an email within a few hours, check the Spam folder. If the letter is not found in the folder - contact our support team.
How to cancel an order? Is it worth the money?
A request to cancel an order can be sent via the form on the website It is important to review the cancellation policy before the actual cancellation In urgent cases, you can contact the customer service department by phone + 972-52-3414669.
I have to extend the rental car. Do I need to go back to the rental branch for this?
Since the rental payment is made upon returning the car, you can at any time extend the rental period without any problems simply by calling + 972-523424669 by sending a message to Whatsapp or via social networks Facebook and VKontakte .
Can I rent a car in one place and return it in another place?
You can take and return a car in one of the 28 rental points in 23 cities of Israel at no extra charge, except in Eilat. The return fee in Eilat is charged at the rate of: 1-2 rental days - $ 200. 3rd and more - for free.
List of rental locations HolylandCars-Europcar:
- Ben Gurion Airport, Terminal 3, 1st floor. Car return near Terminal 1
- Tel Aviv, Embankment, 80, Ha-Yarkon Street
- Tel Aviv, center, st. Ha Masger, 9
- Jerusalem, center, st. King David, 19
- Jerusalem –Romema, Shamgar 21
- Jerusalem – Talpiot, st. Baram 26
- Eilat, st. Shderot Sheshet ha-Yamim 3
- Haifa, st. Ha-ashlag 27
- Herzliya, st. Aba Even 8
- Netanya, st. Usishkin 1
- Tiberias, st. Ha-Yarden 71
- Ashdod, ul. Ha Orgim 7
- Afula, st. Menachem Begin 70
- Beersheba, ul. Itzhak Nafha 18
- Beit Shemesh, ul. Nahar Ha-Yarden 1
- Bnei Brak, ul. Kahanman 106
- Bnei Brak, ul. Mivtsa Kadesh 64
- Holon, st. Ha-Merkava 73
- Kfar Saba, Ha Taas 17
- Kiryat Shmona, st. Ha-Yarden 1
- Nes-Ziona, st. Ha-Patish 10
- Petah Tikva, ul. Zhabotinsky 82
- Rehovot, st. Herzl 96
- Rishon Lezion, ul. Sakharov 14
A detailed list of branches, their location on the map and phone numbers can be found here .
What documents are required to rent a car?
To get a contract when getting a car, you will need:
1. Driving license of international standard (minimum driving experience 1 year).
2. Passport.
3. Registered on your name is a credit card (we accept credit cards: Visa, MasterCard, Amex, Diners of international standard).
4. Insert with type B2 visa (insert that you receive when passing through passport control in Israel) for exemption from VAT payment.
Can I rent a car with Russian rights?
You are absolutly bkz problems can rent a car in Israel with the rights of Russia and most of the CIS countries. In any case, before the trip it is important to make sure that the rights are internationally recognized.
What is the deposit amount?
When you receive a car in any of the 28 Europcar branches throughout Israel, a deposit is blocked on your credit card for the duration of the rental car, depending on its category (minimum security deposit of $ 750). Payment for renting a car is made when it is returned. A car rental company has the right to keep a deposit for up to 30 days. Further unlocking depends on your bank.
Where can I ask for clarification at the end of the rental period?
The Customer Service Department will be happy to receive any inquiries and complaints from you by phone: + 972-52-3414669 .
What documents are required to rent a car?
How can I find a rental when I get to my destination?
The rental address is described in detail in the rental order that you received by email. At Ben Gurion Airport, the branch is located on the 1st floor above the arrival hall.
What can I withdraw money from after I return the car?
Please note that sometimes fees may be charged even after the vehicle is returned (for example, fines, traveling on toll roads, etc.). For more information regarding these fees, please contact our customer service department.
I can't find my order
Contact customer service through the form or by phone: + 972-52-3414669
What should I do in case of a flight delay?
It is best to contact us and we will transfer the time of your order. If you do not have such an opportunity out of season, the company undertakes not to cancel your order within 24 hours. In the season (holidays) the company has the right to cancel your order after 2 hours of no-show.
The received order contains incorrect data
Contact customer service for corrections and changes to your order.
Can I rent a car without a credit card? e
Unfortunately, car rental is only possible if the nominal credit card is presented to the distributor during pick-up of the vehicle.
From what age can I rent a car in Israel?
The minimum age of the driver - 21 years. There are restrictions on the rental of certain categories for drivers whose age is from 21 to 28 years old inclusive. Selecting your age in the Car Search Form , you’ll get the results of the exact options that suit you.
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Rental locations: Ben Gurion Airport • Ramon Airport • Ashdod • Afula • Beit Shemesh • Beer Sheva • Bnei Brak • Herzlia • Jerusalem • Kfar Saba • Nes Ziona • Rehovot • Rishon Lezion • Tiberias • Tel Aviv • Hifa • Holon • Petah Tikva • Eilat
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